FAQ

We specialize in a wide variety of premium artificial botanicals including artificial trees (palm, bamboo, banana, bonsai, Christmas trees), artificial flowers, garlands, wreaths, bushes, cactus, and candelabrums. Our collection features both indoor and outdoor options to suit any decorative need.

Our artificial botanicals are crafted with meticulous attention to detail, featuring realistic textures, colors, and structures that closely mimic live plants. We prioritize quality materials and craftsmanship to ensure our products provide lasting beauty without maintenance.

Yes! We have an extensive selection of artificial Christmas trees, Christmas wreaths, garlands, and other seasonal decorations to help you celebrate throughout the year with timeless elegance.

Order Processing: 1-2 business days
Standard Shipping: 10-15 business days after shipment via DHL/FedEx
Free Shipping: 15-25 business days after shipment via EMS (for orders over $50)

We offer two shipping options:
• Standard Shipping: $12.95 flat rate via DHL or FedEx
• Free Shipping: Complimentary via EMS for orders over $50

Yes, we proudly ship worldwide! However, we currently cannot deliver to Asia and select remote regions due to shipping restrictions. We’re based in Greenbush, Michigan and have perfected international shipping to serve customers across the globe.

Absolutely! Once your order ships, we’ll provide full tracking information so you can monitor your delivery every step of the way.

We offer a 15-day return policy from the date of receipt. If your artificial plants don’t meet your expectations, we’ll gladly accept returns. Your satisfaction is our priority, just as the lasting beauty of our products is our promise.

Please contact our customer service team at [email protected] within 15 days of receiving your order. Our team will guide you through the return process and provide instructions for returning your items.

Items must be returned in their original condition with all packaging intact. We carefully prepare each order to ensure perfect condition upon arrival, and we expect the same care in returns.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Yes, we use industry-standard encryption and security measures to protect your payment information. Your financial data is handled with the utmost care and security.

While you can checkout as a guest, creating an account allows you to track orders, save favorites, and enjoy faster checkout on future purchases.

For best results, use a soft cloth or duster to gently remove dust. For deeper cleaning, you can use a hairdryer on cool setting or compressed air. Avoid using water or cleaning solutions that might damage the materials.

With proper care, our premium artificial plants can maintain their beautiful appearance for many years. They’re designed for lasting elegance without fading or deterioration when kept away from direct sunlight and extreme conditions.

Our bestselling outdoor plants and trees are specifically designed to withstand outdoor conditions while maintaining their realistic appearance. They’re crafted from UV-resistant materials to prevent fading.